Here is an observation of a gully cricket game and field setting strategy of a team (use the diagram if you are unfamiliar with the game):
- When a batsman hits the ball over the top of bowler’s head, the captain immediately ensures that long on and long off fielders are in place to catch it next time
- The next ball flies 2 meters right to the wicket-keeper and the captain immediately sets two fielders in sleep cordon
- The batsman now pushes for a single run in "mid-off" area and the captain decides to bring "long off" fielder closer to stop the runs on next ball
- Guess what, the next ball is hit over the head of "mid-off" fielder!
- The fielders oblige to the captain, because the captain owns the bat and ball. Once he leaves, there is no cricket for that day:-)
[source: http://www.abcofcricket.com]
Well, there is a lot of common sense learning in this example that may sound very stupid, but not very unreal.
Well, there is a lot of common sense learning in this example that may sound very stupid, but not very unreal.
Do we observe somewhat similar behaviors at work?
- Knee jerk reactions and stop-gap solutions to day-to-day problems
- Temptation to solve all the problems and solve them NOW
- Kick-off a new initiative without thinking through the aspects of sustainability, measurement and accountability
- Not questioning the boss, because he/she is THE BOSS (he/she does my evaluation and decides my career progression)
- Fighting battles hard and loosing wars
A common sense solution would be to answer following questions for any new initiatives / solutions that we implement:
- Is the problem really "the problem"? (Don’t take problem on face value. Identify root cause. Try to spot a pattern / trend)
- Do the stakeholders (project team, sponsors, customer service,...) affected by the problem acknowledge the problem and seek a solution? (Or we are giving them solution just because we have the solution, time and money. What are the pain-points that we are trying to address?)
- Do we need to solve it now? (How does it align to our vision? Would it create more distraction for the team than benefit them? Is there a pressing need to solve it now? Don’t you think constrains bring more creativity?)
- How do we sustain the solution? (If solution is to do monthly assessment of project, how do you put it in the workflow of project life-cycle to ensure that it gets done every month in right spirit? Who will own it?)
- How do we communicate the solution and its benefit?
- How would we measure success of the solution?
- How would we collect feedback and make improvements in the solution?
Does it make sense? How do you solve such problems?
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